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Our Policies

Terms of Use

Coolstoreusa.com & AZ Misty & Specialty Shop reserves the right to change policies without notice.

 

Disclaimers

Any products on our Website and in our Store are not representations of being an affiliate, nor a business partner with the suppliers, simply a reseller of their products and/or services.

 

Third Parties

We will not sell, rent, supply, or give customer information to any third parties. You have the right to be informed of any information that we have on file about you.

 

Opting In or Out

Opting in will only give us your name and email address for receiving updated information, special “Cool Deals” or informative articles related to our Website and/or store. We endeavor to keep all of our emails spam free. You will have the option to “Unsubscribe”, or “Opt Out”, at the end of each message should you no longer wish to receive these emails.

 

Sales

It is the customer’s responsibility to provide truthful and accurate information to insure your order can be processed, shipped and billed. You will receive a confirmation that your order is received and shipped. The customer has the right to cancel the order within 24 hours of placing the order. If any information is found to be false or untruthful, Coolstoreusa.com reserves the right, at their discretion, to cancel or refuse the order.

 

Returns or Exchanges

Returns and/or exchanges are allowed within 30 days of receipt of goods. You must first contact coolstoreusa.com via email to be given a Return Authorization Number and the shipping address for coolstoreusa. The shipping charges are the responsibility of the customer. Upon receipt of the goods, a credit will be processed, less the original shipping charges.

 

Shipping

Our Standard Shipping Policy is to ship your order within five (5) business days. Please allow 2 -3 weeks for delivery. If for reasons beyond the controls of Coolstoreusa.com your shipment is delayed due to out of stock or backorders, you will be notified by email with an approximate ship date. For shipments outside the continental United States, additional shipping fees will apply.

 

Standard Flat Rate Ground Shipping charges (Continental US only):

$8.99 Orders less than $50.00

$5.99 Orders $50.00 – $99.99

Free Orders $100 and over

 

If the customer requests shipping other than Standard, additional shipping fees will be added to the order and will be identified during the check-out step of the order process.

For APO and FPO shipping, the Standard Shipping Rates apply. Customer must provide complete ship-to information. At coolstoreusa.com we “Support our Troops”, send us an email to sales@coolstoreusa.com prior to submitting your order and you will receive a 1-time discount code for 10% off your entire order.

For International Shipments, please contact us via email with your projected order and an estimated shipping charge will be provided within 2 business days.

 

Payment Options

We accept Paypal and Major Credit Cards online: VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. Should you wish to order without a major credit card, print your order online and mail along with a money order or cashiers check, made payable to CoolStoreUSA. Once the monies have cleared our bank, your order will be processed and shipped.

 

Warranties

Coolstoreusa.com will comply with all manufacturers’ warranties. Please contact custservice@coolstoreusa.com to initiate your warranty claim. You will then be contacted on how to process the claim.